ST. PAUL -- Vehicle services at licensing bureaus statewide were down for several hours Thursday morning. A representative from the Minnesota Department of Public Safety declined to say why, but licensing bureaus across the state have been experiencing glitches since a system upgrade last month.
“We are experiencing (Minnesota licensing and registration system) issues. DPS Technicians are currently working on this. There is not an estimated time of repair but we will update this message when this has been resolved,” an email to deputy registrars said this morning.
Locations were notified of the shutdown at 9 a.m. and then notified it had been resolved at 11:30 a.m., according to Director of Property Records and Taxpayer Services for Washington County Jennifer Wagenius.
The upgrade was replacing a 30-year-old system at the state Driver and Vehicle Services division. It was intended to reduce turnaround time for title transactions and to ensure vehicle records are updated in real time.
Last week, customers waited in line as long as two hours because of the upgrade.
Although licensing bureau supervisors reported lower wait times this week, customers are still waiting longer than usual. Staff at many locations are working overtime hours to serve all customers in line when the bureau closes.