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MNsure robocall, web issues still mysteries

ST. PAUL — Minnesota officials still do not have answers to why two technology issues hit MNsure on the first day it sold individual health insurance policies two weeks ago.

"Minnesota IT Services continues to investigate this situation and is reviewing the data," spokeswoman Cambray Crozier said Tuesday, Nov. 15.

MN.IT, as the agency is known, immediately began investigating the morning of Nov. 1 as thousands automatic calls, known as robocalls, inundated the MNsure telephone system. Later in the morning, in what MN.IT official say was an unrelated issue, outages were experienced by about 70 state websites, including MNsure.

Gov. Mark Dayton called the robocalls an attack.

MNsure, which has recovered from the issues, sells health insurance policies to 5 percent of Minnesotans who do not have coverage through their employers and government programs.

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